FAQ's

We have certified, fully equipped crews based in Kimberley, Windermere, and Golden, British Columbia, allowing us to serve homeowners, businesses, and municipalities across the Columbia Valley and East Kootenay region.

Our Columbia Valley teams serve every community from Canal Flats to Golden, extending east to Field, BC and Lake Louise, AB.
Our Kimberley-based crew covers the wider East Kootenays and Elk Valley, including Kimberley, Cranbrook, Jaffray, Elko, Fernie, and all surrounding lake and recreation communities.

Yes we do provide free quotes for specific service requests. If you are wanting a Certified Arborist to meet with you to provide recommendations and diagnosis services we do charge a fee for this service which can be waived if further work is booked upon our recommendations.

Yes! We carry extensive third party liability insurance with $5 million coverage and are happy to provide proof of coverage. To view a certificate of insurance click here.

Yes! The safety and well-being of our crew is of top priority. Please see a copy of our WCB coverage by clicking here . We are also Safe Company Certified with the BC Forest Safety Council and follow a strict safety program that is COR compliant.

For your convenience we accept all forms of payment. Cash, cheque, e-transfer and credit card payments. Once our services are complete and you are 100% happy you will receive an invoice via email with clear instructions on how to conveniently pay.

This is a very common question. The answer is not as straight forward as a set price per tree that we can provide over the phone as there are a lot of variables that affect the time and therefore the cost to remove a tree. The size of the tree, location, risk, level of cleanup are factors that need to be determined to provide an accurate quote. For more information please read our blog post on Tree Removal Costs.

It is important to carefully review the details when it comes to the level of service you can expect with any given quote. Consider whether the company you are hiring has the right experience, proper insurance, credentials, equipment and expertise to provide a top quality safe service. Often significantly lower prices may be provided by cutting corners on liability, insurance, training etc. We aim to provide detailed, firm quotes that offer fair pricing to match the superior quality of service we offer. We have properly trained and certified staff, the best equipment and insurance to ensure a safe and successful outcome for our customers. As with all trades if you look hard enough someone will almost always offer it for cheaper- BUYER BE WARE. We do not advertise that we are the cheapest. We offer fair value as the most experienced, certified and properly trained arborists, best equipped and insured tree service in the Columbia Valley and East Kootenays. Period.

We stand behind our work, our mistakes and aim to make lasting relationships with everyone we work with. Don’t just take our word for it, check out what our customers have to say about us click here.

Yes. We have 4 ISA Certified Arborists on staff and 4 Certified BC Fallers (a WCB requirement in British Columbia for workers falling trees bigger than 6”). All of our employees are trained in First Aid, Chainsaw use and rescue procedures. We also have 4 qualified tree risk assessor’s on our team. Find out more by clicking here

No it is not automatically included with the price of removing a tree. It most certainly can be included in the quote as a separate line item if you request it.

With demand for our services fluctuating throughout the year it can depend upon the time of year you contact us. Generally in Spring and Fall you can expect to have your service provided on average 4-6 weeks from time of booking. Our friendly office staff and arborist representatives will communicate timelines to best meet your needs. If they have specific time frame requirements this should be discussed during the quoting process.

This largely depends on the species and objectives for pruning. While often fruit trees may require annual maintenance, mature ornamental shade trees may only require pruning every 5-7 years. One of our Certified Arborists can tailor a maintenance prescription for your trees to best keep them healthy and safe.

This is a question best answered by booking a site visit with one of our Certified Arborists. We do charge a consultation fee for an arborist representative to visit your property and provide a diagnosis and recommendations.

We require neighbor permission in writing prior to providing any work on a tree that originates from their yard. Communicating and making sure everyone is on board with the prescribed work is just a neighborly thing to do…

Most definitely if you have hired our team to provide service we can have the crew leave wood chips onsite at your request.

We do not sell wood chips.

We do keep a running list of properties looking to have loads dropped but DO NOT offer any guarantees on time, quantity or quality of loads. In order to be on the list we need the address and location to dump accessible by a large dump truck. We can not arrange prior notice as crews need to dump during the course of our production days and to keep moving. The trickier you make it, the less chance we will be able to drop a load.

Yes of course! We’d be happy to safely take care of the technical aspect of your project and can provide a price without the cleanup at your request.

Yes. Big and small we deal with them all!

Yes! One of our Certified Arborists can provide a plan and custom tailor a package to best suit your trees needs.